FAQ’s

Can I place my order over the phone?

You certainly can, on our 24/7,365 days a year dedicated sales line

0845 0537173

Please note this is for sales and advice on product purchases only, for delivery enquires and trade enquiries please contact us via one of the methods on our contact us page.

How secure are my details when placing an order?

You can be rest assured that all your details are fully safe when placing an order either over the phone or online with us, Our payment processors have state of the art security systems in place to ensure all transactions are safe and secure, We use the biggest payment processors in the UK to deal with your payments, When checking out you have a choice of.

Paypal, Sage Pay or Nochex

All of which are leaders in the UK market for payment processing and more details can be found on each of the relevant companies websites.

For more details on customer security please see below links

How long will it take for my order to arrive and how much will the delivery cost be?

On average orders arrive in 3-5 working days for UK orders and postage cost is free for order over £75.00

Please see our Shipping page for full details on postage cost

If your order has not arrived and you are worried for any reason please don’t hesitate to contact us.

On occasions we may do run free delivery promotions and upgrade postage - so keep an eye out for these offers.

Do I have to send my order to my invoicing address?

No, we can deliver your parcel to any address or name you require as long as the correct postage has been paid at checkout. All you need to do is add a new delivery address in the checkout process; you only need to do this once because it will be automatically uploaded to your online address book if you set an account up with us.

Does Beauties Factory UK offer international delivery?

Yes we do, as we deliver Worldwide

Will I receive any notification emails during the order process?

Yes you will receive an email from us once the order has been placed and confirmed as being processed and you will then receive another email once your order has been dispatched.

What is your refund and returns policy?

We hope that you are thrilled with your new purchases. However, if for any reason you are not entirely happy you may return any item in its original condition and within 14 working days of delivery for a full refund.

If you are returning goods due to your order being damaged, defective or incomplete we will offer you a full refund (inclusive of the initial delivery charge) and the standard postage recorded delivery cost for the returned goods.

For our complete return policy Please see our Return Policy for full details

Can I cancel or amend an order?

Yes if done so prior to dispatch and within 12 hours of the order being placed, Once an order has been processed it can no longer be cancelled or changed.

How can I contact Beauties Factory UK?

There is a full contact list on our Contact Us Page

How do I log into my online account?

Simply go to the ‘my account’ page, enter our registered email address and password and then click the login button. If you have not set up an account then this can be done at the ordering stage.

I have forgotten my account password, how can I log in?

Simply go to the ‘My Account page ‘ and click on the forgotten your password link.

How do I redeem a promotion code?

The promotion code box is located both on the Shopping cart and Checkout page. All you need to do is enter the code into the box provided and hit apply.

Only one promotion code can be redeemed per order and they MUST be applied before you confirm and pay.

Do your prices include VAT?

Yes, all prices listed on Beauties Factory UK’s website are inclusive of VAT.

Who are Beauties Factory UK?

To find out more about BFUK please refer to the About US page or our Facebook page

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How do I sign up to the Beauties Factory UK Newsletter?

If you would like to be kept up to date with all the news and receive all the insider promotions, simply enter your email address in the Join our Mailing List box located at the side of every page and click GO.

I am a Beauty Blogger, how can I contact the Beauties Factory UK Marketing team?

We would love to hear from you, so if you would like to review a Beauties Factory UK Cosmetics line or need a sample for an agreed feature please contact us on any method on our Contact Us page.

How do I become a stockist of the Beauties Factory UK Products?

If you would like to stock our products in your store or website please email us at wholesale@beautiesfactory.co.uk.